Refund Policy

Effective October 8, 2026

We want families to be happy with what they bought. Here is how refunds work.

The short version

You can ask for a full refund within 7 days of buying, as long as you have not used the main thing you paid for (details below). After that, we refund only when something we did went wrong. To ask, email [email protected] from your account address and tell us which purchase.

Course plans (all tracks)

• Within 7 days: full refund if you have used only a small part of the course and have not sent written work for teacher review. If you have used a lot of the course, we may offer a partial refund at our discretion.
• After 7 days: no refund for time already running, because access begins as soon as you pay.
• Our mistakes: if the course does not open after you pay, is removed before your access ends, or has a problem we cannot fix, you get a refund of the unused time.

Family bundles

• Within 7 days: a bundle can be refunded in full under the same conditions as a single course: only a small part of the courses has been used and no written work has been sent for teacher review in any course in the bundle.
• A bundle is refunded as a whole, not course by course, because the discount applies to the whole purchase. If part of a bundle has been used, we may refund the unused courses at the discounted price you paid for them, at our discretion.
• After 7 days: the rules for course plans above apply to every course in the bundle.

AI grading credits

• Unused credits can be refunded in full within 7 days of buying them.
• Used credits are not refundable, except when a grading failed or returned an error. In that case tell us and we will restore the credit or refund it.

Teacher review

Teacher review is part of the homeschool plans labeled “With teacher review”. Once a teacher has reviewed your work, the plan is treated as used. Before any review has been sent, the 7-day rule above applies.

How refunds are paid

Refunds go back to the original payment method through Stripe. Banks usually show the refund within 5 to 10 business days. A refund ends the access it covers.

Please contact us before disputing a charge with your bank. We would rather fix it directly and quickly.

Duplicate and mistaken purchases

If you bought the same thing twice by mistake, or bought the wrong course, tell us as soon as you notice and we will make it right, even after 7 days if you have not used the access.

Your legal rights

Nothing here limits any refund or cancellation right you have under the law where you live.